Patient and Visitor Guide
Visitation
St. Joseph Mercy Oakland has a liberal visitation policy to encourage
family and friends to be with their loved ones while they are in our care. Please
help us continue this practice by acknowledging the care needs and visitation
rights of other patients. Those visiting patients in semi-private rooms
should be respectful of both patients by:
- Not overcrowding the room with visitors
- Keeping conversations at low volume
- Turning off overhead lights and TV’s at reasonable evening hours.
Check at the nursing station for unit-specific hours. If you have concerns, please speak with a caregiver.
Customer service
If you should have any issues, please contact your
caregiver immediately. Should you questions
about the hospital, comments about care, suggestions for improving services
or just need for someone to listen, we encourage you to contact a patient
representative by dialing the operator at 248-858-3000 or dialing #0
from an in-house phone.
St. Joseph Mercy Oakland is fully accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). We believe in creating a culture that embraces quality, patient safety and service satisfaction. Anyone believing that he or she has valid information about patient safety, quality or customer service concerns should contact Quality Management at St. Joseph Mercy Oakland at 248-858-3158. All questions or concerns are taken seriously and will be investigated. If you feel your concern has not been taken seriously, you then have the option to share the concern with JCAHO via email at complaint@jcaho.org or fax at (630) 792-5636.
Parking
Parking is available in our parking structure 24
hours a day for free. Free parking is available in the Bassett
Street lot across from the Alice Gustafson Center.
Valet parking
Valet parking is offered at the front entrance of
the hospital for a fee. Valet hours are Monday through Friday, 7 a.m.
to 8 p.m., and Saturday, Sunday and holidays, 10 a.m. to 8 p.m. After
8 p.m., the valet will take car keys to the security booth near the parking
structure entrance. Call Security at 248-858-4444 if you need your
keys or an escort to your car.
Cell phone and telephones
Cell phones may be used in most areas of the hospital. Cell phones may
NOT be used in areas using sensitive equipment (such as ICU, CCU, surgery
and recovery room).
We encourage you to respect the privacy of patients by taking your call away from highly populated areas such as the waiting room. Most patient rooms have telephones for patient use. You may receive calls between 8 a.m. and 10 p.m.; however, you may call out at anytime.
Smoking
For the health and well-being of our patients, staff,
and visitors, and in accordance with Michigan law, SJMO is a smoke-free
campus. No smoking is allowed in the hospital or on any hospital property,
including parking structures and personal vehicles.
Chapel
The chapel is located on the first floor, next to
the garden atrium that faces Woodward Avenue. It is open 24 hours a day
for private reflection. Noon Mass is celebrated daily, except for Tuesday
and Saturday. Mass on Sunday is at 11:30 a.m. For other religious needs,
please call 248-858-3710 or ask a care provider to page
a chaplain.
Front lobby information desk
The front doors are open until 8 p.m. every day.
The desk number is 248-858-4027.
Food and drink
Please do not eat or drink anywhere but in the cafeteria.
Learn about the cafeteria by clicking here.
Joe’s Coffee Bar
Joe’s
Coffee Bar is available in the front lobby,
and inpatients and their guests may use SJMO’s
room service.
Gift shop
The gift shop on the first floor, is open Monday
through Friday, 10 a.m. to 7 p.m.; Saturday and Sunday,
noon to 5 p.m. The gift shop is closed on holidays.
Money machine
There is an ATM in the gift shop lobby.
Outpatient pharmacy
The outpatient
pharmacy is located on the first floor. See the link for more information.
Going home
For planning purposes, patients are generally discharged by
noon. Free valet service is provided to those coming to pick up patients
being discharged.
Learn more
Click here for related health information.
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